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Empire hotel Antwerp
Recommended by 0% of Customers
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Traveller from Warrington stayed in October,2007
Comment
No room available at 5.30 pm checkin. Told to come back in 1 hour. Did so, checked in at 6.30 pm went to room which was still dirty and not made up. Complained, told to wait 2 hours. Went away and eventually entered room at 8.30 pm.
Bathroom had a blocked sink making it unusable and a toilet brush stuck in the toilet.
Complained at front desk, which was only manned by one person dealing with a load of complaints. No apology given.
Bad experience, bad hotel.
If I had not prebooked, I would have tried to find alternative accomodation
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